"Service" Delivery? How NOT to!

The incompetence and lies that are fed to a client by Momentum Health are quite outstanding. You call their call centre to enquire why a claim, that you received pre-authorisation on for an associated hospital has not been settled, you are informed by the "agent" that the claim is set for the payment run on Friday 22 March 2019 and then low and behold - you get an email on the 22nd stating that they are still busy assessing it. So Momentum HELL, what is it? Is the claim set for payment or are you still looking for an excuse not to settle a pre-authorised claim? Added to this, you are holding up all of my other insurance policy claims as we are waiting on this information - you continue to exceed in failing to meet any reasonable service delivery expectation.