****med by momentum

I joined momentum health in 2017 but eversince ive joined ive been paying from my own savings for consultations even when consulting at the hospital,so basically i was paying them for no services so i decided to cancell late Jan 2018, the email didnt go through despite using an email address from thier website and calls werent going through, the email eventually went through the very same email a few days later in February. I also called in Feb when the lines were going through and cancelled verbally and my cancellation was confirmed. 2 March they have debited and when i call ,i was told my emails dont reflect and i must go back to my emails for a reference number which was not provided when momentum did respond to my email. I am highly dissappointed in the scheme that seems to be ****my.