SAVINGS BEING HELD HOSTAGE

<p>Momentum is holding my savings hostage. I was referred to Momentum financial planner Eddie Austin through a mutual friend. Impressed with Momentum’s product offering along with Eddie’s undertaking that he was always just one phone call with any query I may have I joined Momentum medical aid last year. Previously I had been putting money aside every month for those unforeseen dr trips and pharmacy purchases. Eddie convinced me to rather opt for the Momentum Health Saver option whereby I put that same amount in the aforesaid account. After submitting several slips for all sorts of medical expenses, I noticed I wasn’t being reimbursed like I was led to believe I would. When I contacted Eddie he said he’d investigate and get back to me.</p> <p>Several months passed with no word from Eddie. I decided to be proactive and put together a spreadsheet of what was owing to me. I sent my spreadsheet to Eddie, who said he’d get right on it and get back to me. Since then it has been the most inefficient, lacklustre, automated service I’ve ever received from human beings. Eddie was quick to point out he is very busy and will get to my queries, when he can. The times he did assist he was simply sending my emails to the claims departments. The claims department in turn answered all my queries with a uniform response of “paid from healthsaver”. When I asked what that even means, I got the silent treatment. I’m now R 3 240.00 out of pocket as every email from Momentum reads the same “paid from healthsaver”, however they are unable / unwilling to provide any proof of this amount being paid. They are quick to respond to invoices being rejected because claims were allegedly sent out of time / “rejected by medicine management determination” (something I was not even made aware could happen”, however when I correct them by submitting proof of the claim being submitted in time, there is no further response to be emails. The time I have wasted in spelling out my queries to Momentum only to be met with “paid from healthsaver” is a joke. </p>