Savings account depleted and specialist account incorrectly debited

Good day,

I have received very disappointing service from the momentum call centre today.

I called in at 10:52am – spoke to a consultant whom put me on hold for so long that I had to eventually cut the call with no reference number.

I required assistance with the reason for my savings account being depleted. She mention that the gynae claimed an amount of R19100 of which approx. R3900 was paid to the gynea and some amount from our savings.

Understandably this would upset me as Momentum has incorrectly paid to the Gynae and depleting our savings – I paid the amount of R19100 CASH and I was claiming this amount (Ref: : ********** 72 and ********** 73). That amount of approx. R3900 was meant to come into the main members account.

I just gave birth, now I need to stress about why my savings account is depleted and why has momentum incorrectly debited the Gynea’s account.

I was upset and the consultant was quite rude and eventually she just put me on hold and never answered my call. I eventually hung up and resorted to hello peter and this needs to be resolved asap.