Same PLAN, different YEAR, less BENEFITS.
<p>This year, i have had issues with Momentum every month so far, my biggest issue though must be the fact that my CHRONIC medicine, which they took off chronic without a doctors authorisation, when i got it back on CHRONIC is now not paid in full, but it was before, on the same plan, now higher priced of course per month, yet they seem to just be *****ing not MANAGING FUNDS. You cant take away something that you have offered to someone in the past, without lowering the cost and giving clear informative reasons why.</p>
Attempts to contact you proved unsuccessful. An email was sent to you requesting a suitable time to contact you and to date we have had no response.
Kind regards
Roger Naidoo
Attempts to contact you proved unsuccessful. An email was sent to you requesting a suitable time to contact you and to date we have had no response.
Kind regards
Roger Naidoo
Excuse me?
When was this?
On top of that, i have asked MOMENTUM to only send email so that i dont need to keep track of my recorded calls for MOMENTUM as well, since your emails also contradict eachother there is something seriously wrong on MOMENTUMs side, i am still waiting for a complete audit of my Momentum Incentive plan that was finished in March already, and after 5 requests that was not even a full transaction history????
Excuse me?
When was this?
On top of that, i have asked MOMENTUM to only send email so that i dont need to keep track of my recorded calls for MOMENTUM as well, since your emails also contradict eachother there is something seriously wrong on MOMENTUMs side, i am still waiting for a complete audit of my Momentum Incentive plan that was finished in March already, and after 5 requests that was not even a full transaction history????
Please provide your membership number in order for us to assist you with accurate service.
Kind Regards
Debbie van der Haar
Please provide your membership number in order for us to assist you with accurate service.
Kind Regards
Debbie van der Haar
Debbie, WHY DOES IT TAKE ME GOING TO THIS WEBSITE AFTER 7 MONTHS TO GET THIS INFORMATION, BECAUSE ALREADY THAT IS ******* SINCE YOU STILL TAKE MY MONEY BUT GIVE ME NOTHING WITH REGARDS TO MY ACCOUNT, WHICH YOU ARE ONLY ACCOUNT MANAGERS OF, BACK. MY MEMBER NUMBER IS ********** .
ALL MOMENTUM HEALTH USERS, ASK FOR AN AUDIT / STATEMENT FROM JANUARY, THERE ARE ******* TRANSACTIONS ON THEM ALL I CAN PROMISE YOU THAT, THIS HAS TO STOP, WE PAY MOMENTUM TO LOOK AFTER OUR MEDICAL AID, AND THEY WOULD RATHER ***** AND THEN STOP OUR MEDICAL AID WHEN THERE IS A QUERY. WHY IS THIS LEGAL?
LASTLY CUSTOMER IS KING YET I FEET LIKE MOMENTUM TREATS ME LIKE AN ANT!!!
Debbie, WHY DOES IT TAKE ME GOING TO THIS WEBSITE AFTER 7 MONTHS TO GET THIS INFORMATION, BECAUSE ALREADY THAT IS ******* SINCE YOU STILL TAKE MY MONEY BUT GIVE ME NOTHING WITH REGARDS TO MY ACCOUNT, WHICH YOU ARE ONLY ACCOUNT MANAGERS OF, BACK. MY MEMBER NUMBER IS ********** .
ALL MOMENTUM HEALTH USERS, ASK FOR AN AUDIT / STATEMENT FROM JANUARY, THERE ARE ******* TRANSACTIONS ON THEM ALL I CAN PROMISE YOU THAT, THIS HAS TO STOP, WE PAY MOMENTUM TO LOOK AFTER OUR MEDICAL AID, AND THEY WOULD RATHER ***** AND THEN STOP OUR MEDICAL AID WHEN THERE IS A QUERY. WHY IS THIS LEGAL?
LASTLY CUSTOMER IS KING YET I FEET LIKE MOMENTUM TREATS ME LIKE AN ANT!!!