SA Government level of service delivery - absolutely NONE!

When it comes to debiting my account for the premium, it gets done quickly. When you need claim for legitimate claims, there's all sorts of red tape that gets thrown at me. And they drag their feet to sort it out. A call centre agent answers the phone and none of them have any training whatsoever. You need to hand everything on a silver s**** and never speak to the same person to handle your queries. I'm waiting for payments on preauthorised confinement of over R10,000. Who has R10,000 to just pay and wait months to get back? Even my broker has a hard time with Momentum and I'm not the only one. Definitely going to change to another medical aid very soon because they are absolutely useless!