*****s

They are a bunch of *****s. They stole money from me and are refusing to refund me. First they overcharge me on my monthly contribution, then after a huge fight I finally get them to admit that my salary is not as high as they are saying it is. So now there is a difference between what I paid and my monthly contribution. They asked me if I wanted a refund or if I want it deducted next month, I clearly said I want a refund, this was on the 14th. The agent then said that I should send a mail confirming my banking details and that it will be refunded on the 19th at the latest. That was clearly a lie as it is the 21st and still nothing. The mail was sent 10 minutes after our phone call ended. Now they claim they didn't receive the email, so then why wasn't I informed we can't proceed? then I would've known to resend it, they would rather keep quiet and ***** the money.