Rude service from Maggie Miya Momentum

My member number is ‪***‬

On the 3rd of March at around 11.30am I was interacting with an agent with regards to a query. I was not greeted firstly and the delay between my message to him/her(they did not introduce themselves) were so long,that I had to keep asking for a response. It was real time wasting. When I made mention that the response time is slow, I received a rude message saying I quote the exact words... You are not the only one I am assisting. Furthermore when I requested for their name, my message was ignored for a further 20mins and when I said would escalate, I yet again received another arrogant remark,i quote again... Please do, it's Maggie Miya. Is this the type of people you want to mange your business.