Ridiculous Customer Service from Momentum Health 4 Me

My experience with Momentum health for me as a Medical Aid has been very terrible to say the least. On the 12/09/2022 I received a call from Hello Doctor as I had followed the normal USSD process, telling me that they cannot assist me with the required authorization as I do not have the sufficient funds in my medical aid account that came as a big shock for me because I was in pain due to the flu and preparing to go to the doctor. I asked the Doctor from Hello Doctor as to what is the alternative she then referred me to the Momentum Health4Me call center. I phoned the call center shocked, confused, frustrated due to being sick, I spoke to a consultant by the name of Pinky Nzimande who after I explained my frustration she informed me that the information from Hello Doctor is not correct and they should assist with authorization. I panicked and told her that I should not be sent from pillar to post she then said I should hold and then told me that their system is down she cannot assist me with the authorization number I asked what to then do as the Doctor I was consulting Doctor Sebesteny was about to close. She then said I could use number : ***. I ended the call with excitement that I was finally going to get help but when I got to the Doctor I was told that the number is incorrect I could not use for consultation. I phoned in again and spoke to Lihle Vilakazi who tried her best to assist as she went as far as escalating the matter to her team leader (Sindisiwe Mchunu) and I was given authorization for my son to consult the Doctor but she could not provide me with one. I humbly appreciated her assistance for my son but wanted more as I had not received the authorization code for myself. My fear and concern was time and Lihle came back to me to say that there is not alternative I have to await a call from Hello Doctor as they had escalated to them as well through her team leader. While I was still busy explaining the call ended. I decided to drive to the chemist and buy medication again and on my way there I received a call from DR Maphumulo of the practice number : *** she was very impatient and not willing to help me from her tone, she asked me to confirm my details which I did and she later said there is no funds and cannot give an authorization code and that I had to again contact momentum health4Me. I am now writing this email with sadness, frustration and pain in bed with not hope of assistance. This is a matter of life and death for me but the guys seems to not care. Each and every month there is money being deducted from my salary and when I require assistance its nowhere to be found and that is not service. My job is in line because I was supposed to be working today and I didn't and said I will consult a Doctor. I used a lot of airtime calling you and petrol to go to the Doctor. I urgently request that you resolve this matter and compensate me before I take the matter further. I will also request to close my account with you and spread the word regarding your pathetic service.