CM
Colleen M

1 reviews | Active since Feb 2020

06 Feb 2020, 09:16

REVOLTING and MISLEADING MEDICAL AID COVER AND SERVICE

I app**** for Momemtum Medical Aid Scheme through Stephan Kloppers Momemtum Finacial Planner ***) or ***). The Medical Aid had a 3 month waiting period. After the 3 month waiting period lapsed, along with the receipt of my medical aid card, I went to to consult a doctor. Turned out the Medical Aid did not cover me AT ALL for doctors visits. With a chronic medical problem I was surprised that the Doctor DID NOT GET PAID. Over and above that I realised that I wasn't covered AT ALL for medication and had to pay from my pocket while debit orders from Momentum were successfully going through. I went to meet with Stephan Kloppers to discuss the issue and received thee most ********** service while previously application for the medical aid was done with the utmost friendliness and finesse. If I had known all along that the plan was not a medical aid then I wouldn't have BOTHERED TO APPLY for it. To my surprise the Medical Aid lists chronic illness treatment but only at State Hospitals. How on earth can I pay and apply for medical aid cover that covers ONLY STATE HOSPITALS FOR CHRONIC ILLNESS? State clinics don't provide the type of medication I take. When applying for the medical aid I made it CLEAR to Stephan that I had a chronic illness and asked if the medical aid would cover private care and I was reassured that I will be fully covered.

I am extremely dissappointed in Momentum and Stephan Kloppers, I was misled for a quick sale.

Hello Peter, Please help?

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Replies (1)
Momentum Health
Momentum Health's reply06 Feb 2020, 12:23
Official
Thank you for bringing this enquiry to our attention, we will call you shortly and discuss.

Kind regards
Jody Saunders