Rejected claims, no benefits received, no response from Momentum

For the past few months we have not received our Health saver awards and needed to ask Momentum every time to pay us our rewards into our Healthsaver. Over the past 2-3 months we haven’t received anything and most of our claims (which are all legitimate) have been rejected with their reason being ‘determined by management’. I do not feel this is a legitimate reason for rejection. Over the past three years I have claimed the same type of medical expense and there were no problems.

My real complaint is that Momentum does not reply to the emails I sent asking about the above. I asked Multiply and they rep**** quickly, but said that they will forward it to Momentum as they do not do the pay-outs and claim rejection. I have sent a query through the Momentum App, but it has been more than a week and I haven’t heard anything.

I am considering to leave Momentum and Multiply as I pay extra for the added benefits, but I am not receiving it.