Refusal of Authorisation

Dear Momentum

I am writing to express my extreme dissatisfaction and frustration with the service I've received from your company today. Despite being a member, I was refused authorisation to see a doctor, which I urgently need. I am currently experiencing issues with the medication previously provided by your company, which is not effectively managing my condition. I've had to purchase alternative medication in the meantime, but I require a doctor's consultation to address this issue.

I spoke to Dr. Du Beer, who was unhelpful and unprofessional in her response. She refused to assist with authorisation, suggesting I simply continue with the medication, despite my clear explanation that it's not working. This is the second time I've experienced such an issue with your company, and I am extremely disappointed.

I request that you urgently review my case and provide authorisation for a doctor's consultation. I would appreciate it if you could escalate this matter and ensure that I receive the necessary medical attention.

My details are as follows: - Member Name: Momentum my health - Policy Number: *** - Date of Incident: 24 December 2025

I look forward to a prompt resolution to this matter.

Sincerely, Neliswa Makalima