Refund Issues/ poor support service

If there was a zero, I would give a zero. Not competent at all, it can take 3 days to get authorisation…. Getting your refund is a nightmare, it’s been a month and I am being taken from pillar to post for my R2000 refund. It seems support agents dont even want to escalate to a manager, getting hold of 1 is super difficult as well they always in meetings apparently when you ask for them. They put you on hold for a long time without checking in and updating you. Specialists prefer you pay them yourself because they always having issues with momentum refunding them back as well… it’s hell