REALLY?????AGAIN

My son has his own policy on Momentum, Each Time i have to collect his medication , there is a problem. Yesterday i went to collect his script meds, just to my suppose the scheme said again that the member has been suspended ..HOW ?????? you emailed me 6 days ago with the statement thanking me for the payment, NOW MY SON HAS BEEN SUSPENDED ??????????????? I never miss a payment NEVER, and this is how it works...NO man, My son needs his medication, we cannot continue like this. looks like i have to start looking for n different medical aid