Pure disregard

<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I must say, I am extremely disappointed at the services I have received from Momentum Health since I have become a member.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I woke up this morning to an sms that says my Momentum saver has been suspended due to unpaid savings. I spent 2 months and a lot of airtime calling momentum to notify them that my bank account details have changed, but momentum kept taking money out of the incorrect account. Clearly Momentum still has not changed my debit order details, therefore they have not been taking money for my the savings portion of medical aid. If you take the time to look at your records and archives (you say all your calls are recorded) you will find that I have done everything in my power to let Momentum know about my new account details. </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">So if Momentum chooses to suspend my savings, then you are welcome to do so. I have wasted enough time and money trying to sort things out. I must say this has been the worst service I have ever experienced and I will be s****ing the process of changing medical aid company.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">Thanks for the bad service.</div>