Pre- Authorisation Nightmare

I am new to Momentum Health.<br> <br> Dealing with the Pre-Authorsisation department for two weeks trying to get pre-authorisation for a procedure in hospital . I am still waiting for a the outcome of a clinical assessment, that should according to Momentums policy take 48hrs. I am still waiting. No one at the call centre can give me a solid answer. And when given the number of the clinical assessor to phone directly, no one answers<br> <br> I was told on Friday that my case had been escalated - but still nothing. I am then told today again that it has been escalated but no one can give me a fixed time as to when I will find out. When I ask to speak to a manager the manager is \busy".<br> <br> I already enquired as to why the process has taken so long on the 17th of Nov"