POOR TREATMENT

First of all, my medical aid (according to my application form) was suppose to be active from the 1st of June 18 - the debit order was suppose to go off the 1st of the month which it didn't, there was no reason why it shouldn't. Only in August a debit order went off for 3 months the day before this happened I spoke to a guy to ask him for authorization, he told me that he could not assist as my medical aid is suspended due to no payment??? That same day the money off my account (for 3 months). I only received my medical aid card after this whole issue. I was obviously never on the medical aid until I spoke to the guy at Momentum. Secondly I had an emergency visit in Jan 18 due to abdomen pain I was never tested for anything. After joining Momentum I went for scans & test then only I was diagnosed gallbladder infection and needed to remove the gallstones. I asked for authorization & Momentum refuses to give me authorization due to a outstanding report for my emergency visit in Jan 18. The lady who I spoke to on email - kept on emailing me asking me to call her??? I'm the client isn't she suppose to call me?? I then called her yesterday and she was being so rude and that only gave me a reason to be rude back to her - treat people how you would like to be treated!! She asked me why couldn't I call her sooner can't I see she is trying to get a hold of me (via email) - never called! She refused to give me authorization and told me I'm taking chances when I app**** for the membership I was suppose to say I'm having trouble with my gallbladder which I DIDN'T KNEW ABOUT. She then accused me of lying. I got a letter from the same lady this morning saying "Kindly note that your Clinical History Assessment has been completed. The scheme has made a decision to terminate your contract as per the clinical history forms received from your doctor, refer to the attached letter. You can appeal this decision by faxing correspondence to ********** 416 or email to ********** to our Appeals Committee within a period of 30 days. (Claims that has been paid will be off-set with the premiums and the refund will be made accordingly)." You are playing with people's lives. I never had a reason to not tell the truth on my application form. Me and my family will no longer use Momentum. VERY UNFAIR TREATMENT!!!!!!!!