Poor service from momentum

I have been trying to get my medical Aid activated with Momentum for 5 month's now. I recently lost my Job and decided to take Momentums Ingwe option. After discussing everything with consultants and sending all the documentation including bank statements and affidavits from the police station, Momentum bills me a higher amount than originally discussed and advertised on there website. I had to contact them again to adjust the member subscription but there was still no joy. After a few months went buy, I had to resubmit more documentation along with a letter and a declaration of health. I was informed that everything would be in order via email once I have submitted the declaration of health. A consultant on the telephone even confirmed this. After submitting everything through to Momentum I was finally at peace and expecting my debit order to go through on the 1st October 2022 but nothing. On the 3 October 2022 I get an email from Momentum stating that my medical has been terminated and I need to reapply.

I have sent through everything that Momentum has asked for. At no point in the whole time of sending documentation to Momentum was I made aware that my medical aid would be terminated after sending everything through.

As a person whonis unemployed, it is extremely difficult to run around and spend unnecessary money that I do not have to keep on printing documentation and then scanning and emailing back to this company.

Momentum has all my documentation, affidavits, bank statements, banking details, residential address. They have everything they need regarding my personal information and yet they still refuse to assist me.

After month's of phone calls and submitting documents.

All I want is for them to activate my medical aid, take my monthly subscription for this month and get it done.