Poor service

I sent a request for doctor to call me yesterday 27.12 2023, they did not call, I received a text message that they were very busy they will call me tje next day. They did not call until I sent another request. I spoke to the doctor and she told me that she cannot give me a socknote from yesterday or give me socknote for 2 days because it is after holidays. Which I cannot understand and that was never explained to me upon joining momentum.