Poor service delivery

I bought a policy for my sister Mrs. Glikeria Frangos. I am paying from my business account for my sister. The company concerned Bloom Services was supposed to debit my business account on January 2021. No payment came off my business account in Janualy and Februsry 2021. We meaning my sister and I had no idea what was happening. If the medical plan had kicked in or not. In March suddenly my business account was debited. I called Bloom services and chatted to a consultant who said that no payment was done for the Jan and Feb months. How is this possible when an authorisation was given for them to debit my business account and did not do so. Now all of a sudden they debit in March ? I tell the lady /consultant to then start the policy from March that I could not pay a lump sum due to their oversight! We still have not resolved the matter because neither the consultant or any responsible member of Bloom contacted us for a way forward Poor service delivery.