Poor service delivery !

1. I have been waiting for my Medical Aid Membership card which was supposed to be active from 01 March 2019. Today is 11 May 2019. I sent an email in April and I received a response from Maggie on the 26th April 2019 and she asked for my postal adress,I sent it and then she said that my membership card has been requested. On Friday (10 May 2019) I checked for my post and there's NOTHING! 2 months later I STILL DON'T HAVE MY MEMBERSHIP CARD!!! 2. Momentum Health Ingwe option plan increased their monthly premiums from R370 to R407 per month and I never received any notification from the company.