POOR SERVICE BY MOMENTUM

Terrible service by momentum I just joined this scheme is June but ever since I joined they bring headache to me. Debit order date is only first of every month, I then requested for stop order instead of waiting for that date, they agreed and approve. I went to the bank to set stop order but each and every month these guys terminate my medical aid without even notifying me of what happened. Their reason is that I did not pay whereas stop order went off and the details for stop order I got it from them. I must always needed to contact them to fix errors, even now as we speak they are sitting with unpaid claims, they refuse to pay hospital and requesting unnecessary information from me like clinical history and claim history. They feel like I did not disclose all the details about me, they have a feeling a have chronic whereas I don’t have it. Terrible medical aid this one yerrrrrr.