Poor service and lack of empathy

Good morning, I'm so disappointed with service received from Momentum this morning, I called just to ask of my son still active on member number: ***, the only thing needed here was a yes or no so I can take my son to a Dr but no a lady had to question my sick son, he must rather die before she can just confirm if his still active, I didn't request any personal details. I wonder if she understood the POPIA act as she was hiding behind it, I will never recommend anyone to use this medical aid