Poor service

I am having such terrible issues with momentum health. I was told by the gynae that I have been diagnosed with iugr in my pregnancy. More scans and consults were being motivated for. Momentum took 1 month to authorize such scans. I the interim, the money came out of my health saver and I was unable to purchase my prenatal meds or meds for my 6 year old. I was asked not to endure any more stress by my gynae but I feel like momentum is just making things worse. This week I received a call from 2 consultants informing me that my scans were approved and that the healths aver is being reversed. I was told that the scans will be paid out of my maternity benefit. Now a further R126.66 has been deducted from my health saver account which I was not informed about. Today I am going to have to call to reverse that amount as that is not what was discussed. Absolutely pathetic service and enough to send me into early labour. I hinted that I should receive a baby bag even though it's not on my option, because of all the stress I have been put through, which was just laughed off by one of the consultants. I find it absolutely disgusting that funds just automatically come out of your savings even though you were told otherwise. I understand that the charge was over and above the rate payable but I was assured that nothing will come out of my savings but is still did. I pay momentum close to R9000 a month as I have medical aid as well as insurance with them and I'm really disgusted at the level of service we receive.