Poor service

We have been waiting for feedback from Momentum Health regarding a refund for a specialist visit that we paid for that are supposed to cover. The necessary documentation was sent through on the 27th of June and until today nobody has contacted us to tell us when they are going to pay us back. This is not the first time that we have received terrible service from the claims department and call centre from there. It makes it hard for people to.trust the brand especially when the service is anything but client centric