Poor service 09

#Blackfriday I been with momentum health for about 4yrs now and now the level of service is very poor I’ve sent the email to them about my health saving portion no reply and I tried PSG then I got a reply. I been with momentum for long but my request was declined for health saver credit and got a very poor service now no response on emails. Maybe PSG were right about trying discovery medical aid. I really don’t like to change but if my credit is not sorted out I will be forced to exit. Because I’m expecting other baby next year