POOR RESPONSE FOR AUTHORISATION

Had very poor response for a authorisation number. Sent the request on Friday morning 20 the nov for the op on the 26th nov. Rcvd email back from them on Monday to say it had been forwarded to the correct dept for authorisation. As at 17.00 on the 24th no reply, phone them on wednesday at about 10.00 and spoke to the authorisation dept and they had no record of the request, I said i wanted a reply by 12.00 noon, and as at the time of doing this 1700 still no reply, have had to change the time i need to check in from early morning to late afternoon.I have problems with this medical aid before for the same thing, having skin canser removed from my scalp.Will be looking for another medical aid.