Poor poor service

Poor services, i took the medical aid or health insurance being sold dreams. When i first witnessed a problem was the first time i had to see a doctor and i had a serious flu, went to see the doctor got a prescription when i got to the pharmacy, they are not paying for anything. I decided right there its a waste of my money and i decided to cancel the policy right away, knowing very well i need to serve a 30day notice, i sent the cancelation email on the 1st of September 2020 and till today they've been debiting my account and when i check my services are also inactive which doesn't make an sense whatsoever