Poor health saving accounting

A very disappointing experience with such a big business. After joining the medical aid last year as well as having a small health saver portion we have yet to see the benefits or a solution to where our moneys that have been saved in the health saver portion is. It took months of continuous phoning for the cards to be issued only to find out that our contributions had been loaded onto an old profile and not the new profile. After this was discovered it was meant to have been sorted out and the cards were issued. On activation of the cards, a zero balance was shown in our health saver account. In the meantime we have had many phone calls back and forth to the call center with no resolution to where or when our savings will be made available to us. We have now cancelled the medical aid and left the country and still do not know where our money is sitting or when we will be able to get it refunded to us.