POOR EXPLANATION

Today at 14:09 I called to get authorisation on codes for a procedure I need to have done in Jan 2016 and spoke to what sounded like Sandela.<br> <br> Sandela Got annoyed with me because I didn't understand her explanation on a specific code. I am not happy with this. I am the client and if I don't understand, you get a way to make me understand.. Instead she cuts me short by saying that the doctor should rather call her, maybe the doctor will understand?? So how is that going to help me if she and the doctor discusses something which I don't understand...... . <br> <br> You cannot tell me that a specific code should not be charged by the doctor and then when I ask who will be liable for the charges, she tells me I will????? But she just said that the doctor should not charge for it??? So why should I pay for something that the doctor is not supposed to charge me for?? Maybe I am stupid for not understanding, but then she should get some training on her products or explanation of codes...... She cannot argue with me, as I am the client and I pay more than enough every month to receive a service that I should understand! GET SOME CUSTOMER SERVICE TRAINING SANDELA! <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by Hellopeter.com)</em></div>