Poor escalated to excellent service

My interaction with Momentum health started off on a bumpy ride. I requested a membership certificate from the call center agent on 19,08,2026 under ref no ***. This membership dates back to early 2000. I was told by the agent that Momentum only keeps a record for the last 5 years. As I worked for Momentum as a staff member in that period, I knew that this was not true and after demanding that the matter gets escalated, the team manager traced my membership history. I was promised that a certificate will be mailed to me. On 24.08.2026, I phoned to follow up again. I want to commend Nontobeko Gwagwa under ref no ***, for the service rendered. It did take a while on the phone, but she did manage to pull up the details and certificate and mailed the same to me whilst I was on the call. As a Momentum ex staff member and loyal customer at the moment, I did experience the service that I know is the standard for Momentum.