Poor customer service, lack of communication

Be weary of NO COMMUNICATION from Momentum Health. I had called to request for a card replacement - as the card had been misplaced. All details were updated, including the delivery address. I then decided to follow up on the request a few business days later, only to be told that a replacement card was never issued/requested, possibly because the system indicated that the card was "issued prior years ago and still active"!!!! Had I not followed up, I would have waited and waited for the replacement card