Poor Customer Service

First incident: I submitted a refund claim for prescription medication I paid out of my own pocket & was sent an email advising my invoice from Clicks is not detailed and I must get a detailed invoice. I called your call centre & was advised that the invoice is missing an ICD-10 code & tarrif code & I travelled all the way to Clicks to be shown on the invoice I submitted the codes. I called the call centre again & was advised that they see it now and when I asked why did an email & a call centre consultant tell me to get a detailed statement but I actually submitted a detailed statement, all I was told were apologies. I asked for a manager to contact me for the unnecessary travelling costs I incurred and no one bothered to call me back. My current membership ends on the 30/06/2024 and I joined another membership with your company to start from the 01/07/2024 but I ended up cancelling the new one because of the incompetence of your agents. Second incident: Today, I’m trying to get authorisation for a GP and I’m being told my dermatologist authorisation is still effective, yet I saw the dermatologist last week. How can a dermatologist authorisation I’ve already used restrict me from getting authorisation for a GP, today when I specifically told the agent that I’m going to the dermatologist the following day? Your call centre agents place me on hold until your lines disconnect. When I called for the 2nd time, I was told a Team Leader is in a meeting but I need to see a GP, today. I’m extremely unhappy about the customer service from Momentum & I’m glad I cancelled my membership to continue with your company. I need someone to urgently contact me because I have a GP appointment, today.