Poor customer service !!!

<p>The worst customer service I have ever recieved! I have numerous issues which never seem to get resolved . Firstly I pay a consultant fee within my premium however I get no personal and direct service what so ever . My personal consultant is Damian Kisten whom is never there to assist with anything and I am puzzled as to why I pay this fee if this is the case ! In July Jade had called momemtum on two occasions to query and ensure that the medical aid does cover our teeth cleaning as we were told by Damien when we took our policy, a guy by the name of Adrian had spoken to her and stated that it is covered , and so we went ahead and had our teeth cleaned. Only later in the month to find out that the money was instead paid from our savings. Why was this done?? All calls are recorded why were we told it's covered when it wasn't ?? Jade then contacted another consultant by the name of Neal Naidoo , she had expressed her concern and queried this incident , Neal did not even respond to her query. Once again WHY??? I also pay Monthly to make use of the multiply faculty to which it took more than three months to obtain our membership cards! , In the month of July I had an emergency and needed to fly to Durban for my aunt and uncles funeral and it turned out I could not book the ticket as my details were incorrectly recorded. I was unable to book the ticket, this issue was eventually resolved by a lady that goes by shivani munsamy who passed it onto another guy whose name I cannot recall, She had rectified it but In no way what so ever had she nor Damien Kisten or any other representative of momentum even have the decency to apologise for this! Heartless is not the word! Jade is currently at the General practitioner and was told that our savings is exhausted, (this would be as the teeth cleaning was taken from there) however even if, how is it that our savings are empty when we have paid our medical aid and 10% of our contributions go into the savings? This is the second time this had happened . Jade had been to the doctor last week as well and was turned away for medication as we were told the same thing. She had contacted momentum once again asking why is our savings exhausted and a lady named Michelle had responded but in no way explained as to why this has happened !! It's a pattern of incompetence or just terrible customer service . As a client of momentum I feel like I am being ****** for a service which I am PAYING FOR! Pathetic customer service and I would not recommend anyone make use of their services!!!</p> <p> </p> <p>Kumen J Nair</p>