Poor customer service

Hi,<br> <br> I have been assisting my Mom who is a state pensioner with getting onto the Ingwe medical plan at Momentum. We have completed the application form and submitted all the supporting documentation including the electrocardiogram and confidential medical report that was completed by her GP, Dr J Venter from Heidelberg. My mom is living in a Retirement village in Heidelberg with internet or email access, thus myself handling this as middleman on her behalf. <br> This morning another email from Momentum came through that there is some abnormality in the electrocardiogram. When I spoke to the GP, J Venter he says he would like to speak to whoever is looking at the reports as my mom's health in in excellent condition. Can someone from Momentum please directly contact this dr personally. His cell nr ***. <br> I have been a Momentum client for many many years and this is the first time to honestly say that I am dissapointed in the client services....<br> Instead of sending emails that takes days to respond to can someone please instead pick up the phone and call? <br> Looking forward hearing from you soon.