POOR CUSTOMER SERVICE

An international payment was made by my friend from Malaysia to Momentum Health FNB Bank Account. All the proof that my friend received was a remittance that the money has been deposited. It has been more than two weeks now and Momentum is still unable to track the payment. This has delayed my friends stay in Malaysia and his application for Visa to study in SA. I call everyday and still no help from them. They have all his details, the amount of money transferred and two reference numbers and still they cant help me. The money could be in their account but because of the lack of concern this issue is not being resolved.