Poor Customer service

<p>I have had better service in the past dealing with Carike Wessels. However, on 2 Feb I emailed Carike for a document that we required for H.R. I received an "out of office" and within minutes emailed Nokuthula Maluleka. No response, 2 days ago I emailed her again, no response. I emailed membership@momentum as well, no response.</p> <p> </p> <p>It's a simple document that I require. A membership certificate for work.</p> <p> </p> <p>We have to pay some monthly admin fee for the assistance of what we require from admin staff. I dont understand what this is for if we have to constantly follow up and email or call to get someone to help.</p>