Poor Customer Experience when wanting to join over.

Tried contacting to enquire a change over from Bonita's Medical to Momentum due to company change over. Cut off 3 times when selecting option 3 to enquire as not yet a member. On the 4th attempt got through to someone who went 10mins on the line with not even a hello. The background noise was evident so my call was not on mute. I delibretaly left the call running to type out this review and still awaiting an update. I would rather stick to Bonitas whose customer experience is 10/10 vs Momentum Health which does not even deserve a 1star! Call date 28/11/2024 - Time 15:13 and counting!!!!!!