Poor assistance

<p>I have been with Momentum health for just over 2 years now with no problems, until now it is. I was just let go from my company and now sit with little to no income monthly, I called Momentum in hopes that they would alow me to change one of my benifits on the Incentive option to reduse costs and this way make payment easier and still cost effective to which I have been declined to do so till the new year. I understand that option chnges are made in the beginning of every year but I have no other option as i did not forsee me sitting without a job at this time. I have been left with no other option but to terminate my medical aid with Momentum because of the lack of customer service. I cant understand how Momentum would be willing to lose a customer competley rather then just a few rands due to one single option being changed on my plan. All I have asked is to please down grade from any hospital to associated hospitals but to still stay on the Incentive option. Its a minimal change that would save me alot of stress and assist me with still being able to make payments every month. Oh and have I mentioned that all this stress is happening while im currently 8 1\2 months pregnant and not sure if my child willbe born in a private clinic or a government run hospital due to VERY POOR customer service from Momentum health.</p>