Policy teminated

<p>Hi.</p> <p>I am very disappointed in the service I have received from Momentum. <br />I was informed today by a pharmacy that my medical aid does not exist, when I phoned Momentum to find out what is happening I was told that my medical aid has been terminated. No one informed me that it was going to be terminated! </p> <p>All I asked was for my father to removed from the scheme as he has hased away and for me to be added as the main member, I did not want to terminate it! From the beginning I have informed everyone that I will continue the medical aid but as me being the main member. Now I find out that it has been terminated and my mother and I have no cover since last Friday. This is totally unacceptable!</p> <p>I filled in the continuation form but did not sign section 4, I signed it and it sent it to Momentum on 17 November, so it should have been activated last week. I have since resent the forms twice and it still not has been activated. Why has no one activated it?</p> <p>I am disgusted with the way things have been handled. Surely your employees understand not to terminate a medical aid plan, when they dont have the correct documents to reactivate it. My mother is a very sickly person and it currently living in a nursing home and it is very risky for her to not have any cover. I did not sign or ask for the medical aid to be cancelled. All I signed was a continuation form, but you guys still cancel it and I am totally unaware of what you are doing!</p> <p>We have been part of momentum for the last 27 years and it seems like no one cares if your loyal customers are left uncovered. It is not right to just terminate a policy and leave the dependants uncovered. </p> <p> </p> <p>I need the policy to be reactivated today!</p>