Perplexing demands for payment

I have been a member of Momentum Health and my policy stopped on 30 June 2025. Momentum Health was informed of my cancellation several months before, as early as March I believe.

If they know my policy will end, why dip into my savings account and overdraft it? On 19 June I needed to pay an amount of R223.24 which I paid immediately.

Now I get another message for R312.37 for 'overdraft', It has been 4 months since my policy ended. I have not claimed for anything in retrospect and even if I did, why use money you don't have? You could have done your calculations on the day of 30 June and we could have settled it.

The worst is that this is an email with just an amount. There is not calculation or backup evidence on how this number was calculated or reached.

It's like me saying you own me R1000 without motivation why.

I will only pay this amount if:

1. You promise me this is the last time you allow this 2. You send me a breakdown of the costs 3. You send me proof that you received my payment in June for R223.24.

Thank you.

Charles