DB
Dean B

1 reviews | Active since Jul 2013

09 Jun 2015, 08:27

Patient confidentiality

I subscribed to a new mobile phone contract which has had a number of previous subscribers.<br> <br> I am constantly receiving claims information regarding a Momentum Health client and when I contacted Momentum Health the company's response was that they could not help because they can't track mobile numbers. <br> <br> Because of this supposed failure in the company's systems, I went to great time and effort to source the four names previously associated with my number and one week ago I forwarded these to the consultant who initially responded to me.<br> <br> I have since had no response and am still receiving this patient's claims information. <br> <br> It makes me glad to know that I am not on a medical aid whose CRM is so abject that it cannot trace a number nor manage its SMS communication.

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Replies (1)
Momentum Health
Momentum Health's reply09 Jun 2015, 09:01
Official
Hello DeanButton,

One of our representatives will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind Regards

Stacie Harold