Pathetic service, denying my son the right to see a doctor

On the 8th of August I requested a doctor from hello doctor call me for authorization to see a doctor, I explained to Dr Leigh my symptoms and also explained to her that I've been self medicating my 4 year old with over the counter medication for more than a week and he's not getting better it seems he might need an antibiotic, she authorized my visit but refused to authorize my son's visit I told her she cant deny my son a visit to the doctor and also it was clear that he needed antibiotics since all I've given was finished and he wasn't getting better, she threatened me with authority, I had to make a plan for cash and take my kid to a doctor, turns out it was ear, throat infection and a antibiotic was needed, I have also emailed them with my complaint since the 8th up until now I have had no response to my query. This is by far the most disgusting medical insurance ever! Denying me a paying customer the right for my child to see a doctor. Dr Leigh was very arrogant and rude. I wouldn't recommend momentum to anyone!