Pathetic service

Even when you give Momentum claims department all the information of what to pay and who to pay they still mess up claims that needs to be refunded to the member. They just assume what to do ( words out of their mouths ) and never confirm with the member what to do when they are not 100% sure what to do. They pay wrong amounts to the wrong accounts leaving me as the member to go see the service provider to fix their mistake costing me money, fuel, airtime and time that I will never get back. You ask for the broker assigned to you to call you and email you and that just does not happen. I was supposed to get an operation in my foot to help relieve pain but Momentum deemed it not essential, leaving me to walk everyday with pain without even consulting me directly.