Pathetic service

I have been trying for months now to add my son as a member to my existing plan. Every time there is a new report they need and I need to beg the doctors, wait long and pay the doctors for these reports. They request info that is on the reports I've sent yet they don't pick up there's a mistake with my membership number, just goes to show. These people want illness diagnoses that my son never even had.

My son has not been on any medical past 6 months and thank goodness he is in great shape, this after they terminated him because he had fever convulsions about a year ago and felt that I am withholding info yet he was not diagnosed with anything and it has never happened again.