Pathetic service

Yet there is no response to my query. I feel I have been more than patient with you guys. It seems that everyone at Momentum Health has one hell of a big problem delivering ANY kind of service. Zanele Mazibuko has not yet followed up with me after promising a report on the investigation between 10am and 12pm today, 26 June 2019. No one else from ANY of your departments has contacted me with regards to this issue. Is Momentum Health only reacting to certain people's complaints, or is there another reason why MY complaint is being ignored?