Pathetic service!

I have been a client with momentum health for about 5 months now. I have never had a problem until recently. They asked me to provide them with proof of income in order to either increase or decrease my premium for 2015. I then told them that i am no longer working and that i request that my premium be dropped to the lowest. They in turn then asked me to send bank statements and an affidavit stating that im no longer working. I sent both documents through, and told them that i am now studying, and now they are requesting to get a letter of affirmation from the institute where i study that i do study there. This is pathetic! Now they also want to get bank statements again! Its pathetic! My bank statementa show that no money is coming in, and still after sending an affidavit thwy still refuse to reduce the premium. Now i have to pay double the amount i used to pay, and they dont do nothing about it! Not impressed! Will never suggest momentum to anyone!