Pathetic medical aid and Customer service absolutely pathetic

I Had an issue with Momentum Health and they are just not getting back to me with any answers. I was hopitalized in September for an operation, I have a a Custom (Hospital Plan). 1st it a hospital and the operation was not covered under the plan, No idea as to why they would then call it a hospital plan to start off with. And i had a co payment. Bear in mind that i have been with Momentum for over 10 years now, my and my family and this is the 1st time im using the Hospital section and i had to pay in. When i was then released from the hospital the hospital plan covers for 7 days medicine. This was the deducted for some reason from my Healthsaver. I queried this In October already and we are now in January and I stil have no answer as to when this money would be refunded to me after numerous mails have been send through. Then my October Healthsaver fees disappeared as well. Again this was queries in October and we are in January and still have no answers to this either. I'm asking myself daily why am I still with Momentum as this is quite clearly of no benefit to me whatsoever. Been paying every single month and then the 1 time that I actually use the service the operations isn't covered. What am I paying for then? to sponsor SA Cricket maybe. Every year the premiums are rising and service levels is getting worse and worse