MR
Monica R
1 reviews | Active since Mar 2024
16 Jun 2025, 08:27
Ongoing Struggles with Health4Me – Lack of Support and Communication
Even after submitting my first complaint, Health4me has still failed to provide the information I requested. It has been an ongoing struggle to get the necessary statements to assist my aunt in claiming benefits related to my cousin’s passing. The lack of communication and support is deeply disappointing, especially during such a difficult time. Momentum urgently needs to improve its responsiveness and customer care to better support families in need.
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Replies (3)0
Replies (3)
Momentum Health's replyOfficial
17 Jun 2025, 15:47Dear Monica Rooderik
A consultant will contact you to obtain the relevant information required in finalising your claim.
Kind Regards
Debbie
A consultant will contact you to obtain the relevant information required in finalising your claim.
Kind Regards
Debbie
Momentum Health's reply17 Jun 2025, 15:47
Official
Dear Monica Rooderik
A consultant will contact you to obtain the relevant information required in finalising your claim.
Kind Regards
Debbie
A consultant will contact you to obtain the relevant information required in finalising your claim.
Kind Regards
Debbie
MR
Monica R's updateReviewer Update
18 Jun 2025, 15:09Hi Debbie, May you kindly give me a call. Thank you
MR
Monica R's update18 Jun 2025, 15:09
Reviewer Update
Hi Debbie, May you kindly give me a call. Thank you
MR
Monica R's updateReviewer Update
18 Jun 2025, 15:23My aunt confirmed that the HR Department did try to get the information from health4me however was unsuccessful. She sent me a trail of emails confirming this. As Momentum you are saying that I should contact the HR Department from which my brother was employed they will assist but you are not willing to share the information with them in order for them to assist us. Please assist with emailing the manager from health4me to contact me directly with this matter to see how best we can resolve the issue by COB tomorrow or I am taking this matter to the OMBUSMAN
MR
Monica R's update18 Jun 2025, 15:23
Reviewer Update
My aunt confirmed that the HR Department did try to get the information from health4me however was unsuccessful. She sent me a trail of emails confirming this. As Momentum you are saying that I should contact the HR Department from which my brother was employed they will assist but you are not willing to share the information with them in order for them to assist us. Please assist with emailing the manager from health4me to contact me directly with this matter to see how best we can resolve the issue by COB tomorrow or I am taking this matter to the OMBUSMAN