Ongoing claim nightmare

Im currently on the health4me option. it includes a hospital cash back option. i sent all the requested documents to their department and was told that the claim was going to be processed within 7 days and yet whenever i contact their call center i am being told that the claim is still being processed and they have no feedback for me yet. i took the cash back benefit as i hoped that the money would assist me if it happened that i was hospitalized. <br> all the documents where sent to them on the 02/12/2015. i was short paid at work so i was hoping that this would assist me at my time of need. <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by Hellopeter.com)</em></div>